​EAP – Employee Assistance Program – you've likely heard these three letters used once or twice before, but do you know how it really works, how to access it and what we mean when we say it's "free" and "confidential", we've heard a couple of misconceptions, so let's clarify some things in the name of one of our values, safety and wellbeing.

On the plane the safety instructional tells us that we need to fit our own oxygen mask before we can help others. If you run out of oxygen yourself, you can't help anyone else. Now apply that to your personal life.

Personal wellbeing is top priority, it impacts how we manage stress and adversity, and flows into how we manage work and life challenges. How can you be at the top of your game, or help others, if you're not first looking after yourself?

Why do we have EAP?

At Monadelphous, people are the key to our success.

EAP provides professional support to employees to assist in managing personal and/or work-related problems.

What can EAP help me with?

EAP can be accessed for personal or work-related issues - designed for short-term psychological assistance.

The most common problems include relationship issues, anxiety and worry, suicidal thoughts, family problems, depression and low moods, conflict at home or work, grief, decision making, wellbeing and coaching, anger management and sleep difficulties.

What is MAP?

MAP is the Manager Assistance Program, which is about helping managers support their teams. Advice and guidance are available to support managers with people related issues.

Fundamental to our culture is the ability of supervisors/managers to be aware of the physical as well as emotional wellbeing of their team members. Common problems you can seek support for include fitness for work, managing the psychological health of an employee, organisational change, managing difficult behaviour, education sessions, retrenchment/redundancy/outplacement and developing resilience.

Who can access EAP / MAP services?

Free counselling sessions are available for all employees and their immediate family members.

How do you access EAP / MAP?

EAP services are provided by PeopleSense.

You can either call PeopleSense on 1300 307 912 or make an online booking enquiry through the website. You can book an appointment for face to face, online video, or over the phone counselling support.

You can also access 24/7/365 on-call psychological assistance.

Is EAP confidential, will my manager and/or the Company know if I access services?

Your personal details will not be provided to Monadelphous if you access any services via PeopleSense. Your name will not be provided to the Company, or any details of your session – it is completely confidential between yourself and PeopleSense.

The only information that is provided to the Company from PeopleSense is a business unit of an attending employee, so we can cover the costs.

How many counselling sessions am I able to access?

Employees and their family members are provided with three free sessions to start, related to a specific event/situation/circumstance.  

If extra sessions are required, this can be discussed with the EAP psychologist – details of which continue to remain completely confidential.